1. Overview
Hazel Line Analytics provides custom forecast visualization services — chart packs, heatmaps, briefing slides, and audits — prepared from client-supplied data. This policy explains refunds, cancellations, and rescheduling for those services.
2. Deposits
A fifty percent deposit is required to begin work after quote acceptance. The deposit covers initial data reconciliation and analyst scheduling. Deposits are non-refundable once work has begun, except where Hazel Line cancels the engagement or as required by applicable Korean consumer law.
3. Client cancellation before work begins
If you cancel in writing before we start data reconciliation, we refund the deposit minus any third-party costs already incurred on your behalf (for example, rush courier fees for physical materials).
4. Client cancellation after work begins
Once reconciliation or chart drafting has started, the deposit is non-refundable. If you cancel mid-engagement, you may receive partial deliverables proportional to completed milestones at our discretion, but no cash refund of spent analyst time.
5. Hazel Line cancellation
If we cannot complete an engagement due to our capacity or an inability to reconcile provided data after reasonable clarification requests, we refund unused fees including any undelivered portion of the deposit.
6. Delivery disputes
If deliverables materially deviate from the written scope, notify us within seven business days of delivery. We will provide a revision round at no charge where the deviation is ours. Refunds are considered only if a good-faith revision cannot resolve the scope gap.
7. Non-refundable items
- Completed walkthrough sessions that were attended or scheduled with less than 48 hours notice cancellation
- Rush fees for compressed timelines
- Third-party printing or courier charges already incurred
- Monthly retainer months already commenced
8. Rescheduling walkthroughs
Walkthroughs may be rescheduled once at no charge with at least 48 hours notice (KST). Late cancellations or no-shows forfeit the included session; additional sessions are billed at ₩180,000 per hour.
9. No-shows for data handoff
If agreed data handoff deadlines pass by more than fourteen business days without client response, we may pause the timeline. Extended pauses beyond thirty days may require a re-scoping fee to restart analyst allocation.
10. Refund method and timing
Approved refunds are returned via the original bank transfer method within fourteen business days. We do not process card refunds because card payments are not accepted.
11. Retainer cancellations
Monthly retainers require a three-month minimum. After the minimum period, either party may cancel with thirty days written notice. The current month in progress is non-refundable.
12. Contact for refund requests
Email info@toolkithazelline.click with your quote reference, engagement date, and reason for the request. We respond within five business days.